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FAQ

Monoc FAQ!- Click here for the full instruction set

Its here! Enjoy!

Which pen is right for me?

Schon DSGN pens come in Fountain Pen, Ballpoint and Rollerball in a variety of materials and finishes, each with a distinct feel and look! The aluminum pens are quite light, while stainless, brass and Copper have a weighted feel (weights listed on each product page).  Check out the video below where I show these pens side by side.

Where are Schon DSGN pens made?

Schon DSGN pens are manufactured by me (Ian Schon) in my Philadelphia based studio from raw material. I use all kinds of turning and milling techniques to make these designs. 

I am new to writing with a fountain pen. Can you show me the ropes?  

Here's a 101 video on the Pocket Six, filling the pen, writing and cleaning! Hope this helps! Feedback welcome and ill add more video content

How do I clean my fountain pen?

We make a special tool for cleaning your pens. It can be found on our store here. Watch this video to see how it works!

I cant get my fountain pen to write! Help!  

Have no fear! Watch this video and I'll walk you through it. Brand new nibs can have this issue from time to time, but Ill show you how to get it going quick! 

What Color Ink came with my Pocket 6 pen? 

Current batches are from Monteverde. Here are the colors

 

How do you replace the ink/ What type of Ink do the ballpoint pens use and where can I get replacements?

Ballpoint- The setscrew in the back is removable when unscrewed counter clockwise with a flathead screwdriver. If the refill is stuck in the pen, use light pressure on the tip once the screw is removed in order to displace the cartridge. Schon DSGN pens use PR series Fisher Space pen ink cartridges. The pens come stock with a black medium refill, but can be replaced by the user with fine or bold refills as well as colored refills. Refills can be purchased here or at your local stationary store. I also manufacture an adapter to use D1 sized refills. Check it out here

Fountain pens- Unscrew the grip "section" where you hold the pen. The pen takes short international cartridges which can be found worldwide! The pens come with a Monteverde ink cartridge uninstalled. It must be pressed into the back of the feed to start writing. Shop some options here. 

Do the appearances of the pens change over time and does the finish wear off?

All the pens are made of uncoated raw metals with the exception of the black anodized pen and the multi color fountain pens. The finishes on these raw metals will wear in over time and take on a patina based on how you interact with the pen and what you keep it with. Most pens come out of manufacturing with a very polished look and this will change as time goes on. The anodized pens are quite durable. However, the anodized finish if carried with your keys can develop small scratches and chips over time, revealing the raw aluminum below. I think its charming though

How do you typically ship orders?

Orders are processed within 1-2 days and all orders are shipped via USPS first class or USPS first class international. You will get a tracking update via email. If you need a pen faster, please contact us.

Do you ship internationally?

Yes. Please allow 1-2 weeks for delivery overseas. Please note that customs clearance is different in every country and that you may be charged additional fees or tariffs once the products arrive in your country. We are not responsible for these fees and if you do not pay them the package may be returned to us. If it is lost in transit back to us, we will not issue a refund as that is not our fault. Similarly, we do not refund shipping costs back and forth due to a customs issue.  

Personalization/cobranding/corporate gift orders

Schon DSGN does not offer personalization of pens on an individual basis. However, we have done co-branding and logos on corporate gifts. Minimum 20 pcs for customization. Contact us to see samples. Logos are added by CNC or Laser Marking based on supplied artwork.

I have damaged my pen, will you repair it?

 Please contact Schon DSGN for refinishing/service of a pen.

Warranty/Returns/Cancellations

Schon DSGN guarantees all our products against manufacturing defects. Normal wear and tear is not a defect and will not be warrantied, but may be able to be refinished/polished. Schon DSGN will not warranty any product that has sustained significant damage from misuse or modification. Please return any product in a box or padded mailer to ensure it comes back in refundable shape if seeking refund. No refunds after 21 days from purchase. Please send an email prior to returning any merchandise. There is a 15% restocking fee + shipping costs on all pens even if they have not been used. If the pen has a "Monoc" made to order nib and has been inked, there will be a restocking fee of 25% + shipping costs (updated 1/31/23). Refunds will be processed after the pen is received and is confirmed to be in the same condition it was received in. Order cancellations will be refunded minus a 6% fee for credit card and ecommerce processing fees which we are not refunded to us when orders are cancelled.

Bulk/Wholesale

Wholesale and bulk ordering is available and is discussed on a case to case basis. Please contact us to discuss your inquiry.

Stockists (Brick and Mortar) 

Sadly we have had to scale our wholesale/distributor efforts, we will be picking them back up one day, but have had to focus on direct sales in the meantime outside of Japan.

Shosaikan
- Tokyo, Japan
Shosaikan Haneda Airport- Tokyo, Japan
Kingdom Note- Tokyo, Japan
High Tide Store- Fukuoka, Japan
Angers Bureau KITTE Marunouchi- Tokyo, Japan
Angers Bureau  ecute Ueno- Tokyo, Japan
Shibuya LOFT-Tokyo, Japan
Tokyo Hands Nagoya- Aichi, Japan
Kakimori- Tokyo, Japan
RHC Ron Herman MINATOMIRAI- Kanagawa, Japan
Creme + Creme- Kagawa, Japan
RHC Ron Herman OSAKA- Osaka, Japan
WAKI BUNGO- Osaka, Japan
Omotecho Style Store- Okayama, Japan
LIVING MOTIF
- Tokyo, Japan
Ginza Tsutaya T-site- Tokyo, Japan
Truss103- Hyogo, Japan
Bungubox- Tokyo, Japan

 

 

 

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