FAQ

Which pen is right for me?

Schon DSGN pens come in a variety of materials and finishes, each with a distinct feel and look. The aluminum and titanium pens are quite light (1 and 1.8 oz respectively), while stainless (2.9oz) , brass (3oz) and bronze(3.2oz) have a weighted feel. As a weight reference, 1 oz is approximately the weight of 5 American quarters. Below is an image of some worn in Schon DSGN pens. Left to Right: Black Aluminum, PVD Stainless, Titanium, Stainless, Aluminum, Bronze, Brass.

All the pens

Where are Schon DSGN pens made?

Schon DSGN pens are American made and manufactured in small batches in Massachusetts. All machining, finishing and assembly is done within the state, while the ink is from Nevada and the Packaging is from Michigan.

How do you replace the ink/ What type of Ink do the pens use and where can I get replacements?

The setscrew in the back is removable when unscrewed counter clockwise with a flathead screwdriver. If the refill is stuck in the pen, use light pressure on the tip once the screw is removed in order to displace the cartridge. Schon DSGN pens use PR series Fisher Space pen ink cartridges. The pens come stock with a black medium refill, but can be replaced by the user with fine or bold refills as well as colored refills. Refills can be purchased @www.spacepen.com or at your local stationary store. Exploded pen

Do the appearances of the pens change over time and does the finish wear off?

All the pens are made of uncoated raw metals with the exception of the black anodized pen. The finishes on these raw metals will wear in over time and take on a patina based on how you interact with the pen and what you keep it with. Most pens come out of manufacturing with a very polished look and this will change as time goes on. The black pen is anodized and is quite durable. However, the black anodized finish if carried with your keys can develop small scratches and chips over time, revealing the raw aluminum below.

How do you typically ship orders?

Orders are processed within 1-3 days and all orders are shipped via USPS first class or USPS first class international. You will get a tracking update via email. If you need a pen faster, please contact us.

Do you ship internationally?

Yes. Please allow 1-2 weeks for delivery overseas. Please note that customs clearance is different in every country and that you may be charged additional fees or tariffs once the products arrive in your country.

Personalization/cobranding/corporate gift orders

Schon DSGN does not offer personalization of pens on an individual basis. However, we have done co-branding and logos on corporate gifts. Minimum 20 pcs for customization. Contact us to see samples. Logos are added by CNC or Laser Marking based on supplied artwork.

I have damaged my pen, will you repair it?

Please contact Schon DSGN for refinishing/service of a pen.

Warranty/returns

Schon DSGN guarantees all our products against manufacturing defects. Normal wear and tear is not a defect and will not be warrantied, but may be able to be refinished/polished. Schon DSGN will not warranty any product that has sustained significant damage from misuse or modification. Please return any product in a box or padded mailer to ensure it comes back in refundable shape if seeking refund. No refunds after 21 days from purchase. Please send an email prior to returning any merchandise.

Bulk/Wholesale

Wholesale and bulk ordering is available and is discussed on a case to case basis. Please contact us to discuss your inquiry.

Stockists (Brick and Mortar)

1630 Boston – Boston, MA 

Ball and Buck- Boston, MA 

Craft and Caro - Boston, MA

Room 68 – Provincetown, MA 

Dijital Fix- San Francisco, CA 

Edition Boutique – Montreal, Canada

Satchmi- Mandaluyong City, Phillipines

Shosaikan- Tokyo, Japan

Shosaikan Haneda Airport- Tokyo, Japan

Kingdom Note- Tokyo, Japan